OIncluded in the Business Suite 7 for End User Bundle
This training program is for individuals who plan to use Business Suite 7 applications to perform basic SAP business functions within their organizations. This training course provides the skills to obtain, retain, and grow profitable customer relationships. You can use this training tutorial to effectively plan and manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer contact, through to order fulfillment, customer service, and reporting. This course will focus on the marketing, sales, and service modules of  CRM and will introduce the participant to some of the basic features. It also includes demonstrations of some of the more common activities related to the customer relationship cycle.

The CRM module Training Course consists of:
 Interactive full multi media training lessons
 Course contains interactive exercises to practice one's skills
 Review Questions
 Does not require SAP software
 Printable transcripts of all lessons

Lesson Objectives for Customer Relationship Cycle tutorial include :

• Recognize procedure for adding appointments to the Marketing Calendar
• Recognize how CRM's segmentation tool facilitates the management of marketing resources
• Learn how to create a campaign
• Recognize the procedure for creating mail for a marketing campaign
• Become familiar with the process for creating a lead
• Perform marketing tasks using CRM Marketing applications
• Recognize the process for creating an opportunity
• Recognize the process for creating a quotation
• Perform sales tasks using CRM Sales applications
• Recognize the process for creating a service order
• Identify the components of the service cycle
• Become familiar with the procedure for determining whether the service performed is under warranty
• Perform service tasks using CRM Service applications