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Service Center

ITIL Training for Certification Foundation for Service Management 2011  

Our ITIL Foundation 2011 training course, based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.

Who should earn an ITIL Certification? The Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimize the IT Service Management.

Course Description
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the  organization. The IT Infrastructure Library (ITIL®) can help  organizations achieve these goals and increase external and internal  customer satisfaction. To be successful, an organization needs to have  the capabilities to manage these services and good practices to ensure  these capabilities are fully utilized. This course addresses using  service management as a practice for IT companies. This course will  assist the learner in preparing for the ITIL® Foundation level  certification examination and is aligned with the ITIL® 2011 Edition  syllabus. ITIL® is a Registered Trade Mark of the Office of Government  Commerce in the United Kingdom and other countries.

Netwind Learning center ITIL Training Certification Course contains the following
 Full Multi Media animated Training Course
 Online Training Version can be temporarily downloaded to your hard drive for off line viewing
  Interactive Labs and Exercises
 Printable Transcripts of all ITIL lessons - Easy review of Subject Matter
 Certificate of Completion
 Training Time 17 hours
 

We also offer Live Boot Camp classes nationally

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL 2011 Foundation exam.

Training Course Tutorials Covers

  • ITIL® and the Service Lifecycle
  • Service Strategy Fundamentals
  • Service Strategy Processes
  • Service Design Fundamentals
  • Service Design Processes
  • Service Transition Processes and Policies
  • Introduction to Service Operation
  • Service Operation Processes
  • Continual Service Improvement